Who we are
How to contact us or make complaints
Though you have the right to make a complaint at any time to the competent data protection supervisory authority in your jurisdiction, we always appreciate the opportunity to address your concerns before you approach any such authority, so please contact us in the first instance.
It is important that the data we hold about you is accurate and up-to-date. Please keep us informed if your data changes during your relationship with us.
Information you provide to us
We collect data about you directly that you provide to us, including when you interact with us via email, post, telephone, and website. This includes when you:
Information we obtain indirectly
We will use your data for the following purposes, and pursuant to the corresponding legal bases:
|To enter into, and perform, contracts with you that you have requested, such as the provision of our services to you; including communicating with you in relation to the performance of such contracts; and processing payments for the services we provide.||Performance of a contract with you|
(a) Performance of a contract with you
(c) Legitimate interests
|To keep a record of your relationship and history with us or our affiliates.||(a) Compliance with a legal obligation
(b) Legitimate interests
|To analyse and improve our website, products, services, marketing and customer experiences; troubleshoot the services and secure the services; and provide customer service||Legitimate interests|
|To provide you with relevant content and advertisements when browsing our website, and to understand the effectiveness of advertising that is presented to you.||(a) Legitimate interests
|To provide you with recommendations about our or our affiliates products or services that may be of interest to you.||(a) Legitimate interests
Please note that we may process your data for more than one lawful basis depending on the specific purpose for which we are using your data.
You will receive marketing communications from us if you have you provide your consent, or if we have another lawful basis on which to send these communications to you.
You can ask us to stop sending you marketing messages at any time by contacting us at email@example.com or by following the unsubscribe instructions in the communications. We will comply with your request in accordance with our legal obligations. Please note that we may continue to send you non-marketing communications, such as legal notices, information about your orders, or important services updates.
|(i)||certain third-party suppliers and service providers (including payment card processing, sales, marketing, analytics, research, security, legal and professional services, and data storage services), who assist in providing services to you on our behalf;|
|(ii)||our affiliates, which are entities under common ownership or control; and|
We have put in place a variety of physical, administrative, and technical security measures to prevent your data from being accidentally lost, used, disclosed, or accessed in an unauthorised way.
We limit access to your data to those employees, agents, contractors, and other third parties who have a business need for such access. These individuals are also subject to a duty of confidentiality.
We will retain your data only for so long as we need it for the purposes it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required under applicable law or requested by you.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure of the data, the purposes for which we process your data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise or de-identify your data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use and share this information indefinitely without further notice to you.
We may transfer your data to countries located outside of the European Economic Area (“EEA”) where a third party identified in Section 5 ‘How We Share Your Data’ is located outside of the EEA. Where such transfers take place, they are made in accordance with applicable data privacy laws, such as through EEA-approved standard contractual clauses and other mechanisms.
Depending on the laws of the jurisdiction in which you reside (such as in the EEA), you may have various rights with respect to your data. . These rights may consist of the following:
We will consider all requests and provide our response within the time period stated by applicable law. Please note, however, that certain data may be exempt from such requests in some circumstances, which may include if we need to keep processing your data for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity before responding to your request as required or permitted by applicable law.
You can change your browser settings to warn you each time a cookie is being sent, or you can choose to turn off or disable certain cookies. Each browser is different, so look at your browser Help menu to learn the correct way to modify your cookie settings. To opt out of Google Analytics, please click here.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.
We have outlined the details of the specific cookies used on this website in the table below:
|Cookie name||Source||Purpose||Duration||Information provided to third parties?|
|_gat||Cognate||Used to throttle user requests||1 day||Yes (Google)|
|_gid||Cognate||Used to track visitor behaviour||1 day||Yes (Google)|
|_ga||Cognate||Generates statistical data on how visitors use our website||2 years||Yes (Google)|
|NID||Google Analytics||Stores a temporary unique identifier for your session to remember your preferences||6 months||Yes (Google)|